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Support

Store Policy

Customer Care

At Kiru Ondo, we believe that art is a conversation — and our collectors are an essential part of that dialogue. Our Customer Care Policy exists to ensure that your experience is just as considered as the work we create. Whether you're purchasing a digital piece or receiving a hand-stretched canvas, our promise is simple: clarity, respect, and care at every stage.

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Communication & Support

  • Human Connection: All inquiries are answered by real people — no bots. We value personalized, thoughtful responses over automated replies.

  • Response Time: We aim to respond to all messages within 1–2 business days.

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Contact Method:
📧  Kiruondo@gmail.com 

  • Social Media Handles: @Kiruondo 

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Customer Experience Principles

We are committed to:

  • Transparency — Clear, upfront policies with no hidden fees or fine print.

  • Empathy — Every issue is handled with genuine care and attention.

  • Integrity — We honor our commitments and take responsibility when the services need approve based on the customer needs and wants. 

  • Accessibility — Our digital downloads and artworks are designed to be easy to receive and enjoy, regardless of your location or tech literacy.

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Order Assistance

If you experience any of the following, we will make it right:

  • A digital file that won’t download or opens incorrectly

  • A damaged canvas or Digital Prints on arrival

  • A lost or delayed shipment

  • A wrong size or product

Please include your order number and a brief description of the issue (photos, if relevant) so we can resolve it as quickly as possible.

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Respect for the Creative Process

Every artwork at Kiru Ondo is created with care and conceptual depth. We ask for your patience with:

  • Custom or commissioned pieces, which may require additional production time.

  • Occasional shipping delays due to art-specific handling or global shipping variables.

Your understanding supports a sustainable, creator-focused model.

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Your Feedback Matters

We welcome your thoughts — compliments, questions, and constructive insights alike. Your feedback helps us refine both our art and our approach.

We’re not just sending you art — we’re inviting you into a world.

Thank you for being part of Kiru Ondo.

Privacy & Safety

Last updated: May 25th, 2025 2:01pm 

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At Kiru Ondo, we believe in trust as the foundation of creative exchange. Whether you're downloading a digital print or receiving a physical canvas, your safety—both online and off—is our top priority. This policy outlines how we protect your personal data and ensure a secure experience across every step of your journey with us.

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 1. Your Privacy Matters

We only collect information that is essential for processing orders, providing customer support, and enhancing your experience. This includes:

What We Collect

  • Personal Details: Name, email, shipping/billing address, phone number

  • Transaction Data: Order history, delivery info

  • Payment Information: Handled securely by trusted processors (e.g., Stripe, PayPal). We never store full credit card details.

  • Technical Info: IP address, device type, browser details (used via cookies/analytics)

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 2. Safe Digital Experience

Secure Payments

All payments are encrypted and processed via secure, PCI-compliant third-party providers. We do not directly store any sensitive payment data.

Download Security

Digital artwork downloads are delivered through trusted platforms and links. If you experience file access issues, we will re-send secure links upon request.

Cookies & Tracking

We use cookies to:

  • Improve user experience

  • Track how the site is used (Google Analytics)

  • Enable cart and session memory

You can opt out of cookies via your browser settings.

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 3. Data Use & Protection

Why We Use Your Data

  • To process and ship orders

  • To deliver digital downloads

  • To communicate order status and updates

  • To respond to customer support inquiries

  • To send marketing (only with your consent)

How We Protect It

  • SSL encryption for all site activity

  • Secure third-party data handling

  • Restricted access to internal data systems

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 4. Your Rights

Depending on your country (EU, UK, US), you may:

  • Request access to your personal data

  • Ask for corrections or deletion

  • Withdraw marketing consent

  • Opt out of analytics tracking

To submit a request, email [your email address] with your full name and order number (if applicable).

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5. Physical Safety (Packaging & Delivery)

All physical artworks are packaged with protective materials and shipped via reputable carriers. In the rare event your item arrives damaged, we will assist in resolving the issue quickly.

  • Return packaging should always follow our guidelines to protect you and the artwork.

  • We are not responsible for third-party mishandling, but we advocate on your behalf in all such cases.

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 6. International Users

If you are visiting from outside our home country, your data may be transferred internationally for processing. We ensure all cross-border transfers are secure and compliant with applicable data protection laws.

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 7. Need Help or Have Questions?

If you have any concerns about your privacy, your safety, or your experience with us, please reach out.
📧 Kiruondo@gmail.com
🕒 Response time: 1–2 business days

✨ We care for the art. We care for you.

Your trust makes what we do possible. Thank you for being part of Kiru Ondo.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

- Afterpay 

- Klarna etc. 

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